Our Commitment to You:

At Rex Golf Shop, we pride ourselves on delivering top-quality golf equipment and ensuring our customers are satisfied with their purchases. We understand that sometimes things don’t go as planned, and we’re here to help. Please read our refund and returns policy carefully to understand our terms and conditions.


Main Statement:

We do not offer refunds unless the club has arrived damaged or not as advertised.


Returns:

  1. Unused Equipment: If you’ve purchased a product that remains unused and in its original packaging, you may return it within 30 days of purchase. Please ensure that all original tags, manuals, and accessories are included.

  2. Used Equipment & Trade-ins: We do not accept returns on any used equipment or trade-ins. Please ensure you are confident in your purchase of used items or when trading in equipment.

  3. Damaged or Incorrect Items: If your purchase arrives damaged or not as advertised, please contact our customer service team within 7 days of receiving the item. We will arrange for a return, refund, or replacement, depending on the situation.


Refunds:

  1. Eligibility: Refunds are only processed for items that arrive damaged or not as advertised. All other sales are final.

  2. Processing: Once we receive the returned item and confirm the damage or discrepancy, we will process your refund. Refunds will be made to the original payment method and may take up to 10 business days to reflect in your account.

  3. Return Shipping: If a product is returned due to damage or a discrepancy in the advertisement, Rex Golf Shop will cover the return shipping costs. For all other returns, the customer is responsible for return shipping and any associated fees.


How to Initiate a Return:

  1. Contact our customer service team via email or phone, providing your order number and details of the issue.
  2. Our team will guide you through the return process, providing any necessary instructions or labels.
  3. Pack the item securely, including all original packaging and accessories.
  4. Once received and inspected, we will process your return or refund as per our policy.

Final Thoughts:

We value your business and strive to ensure a positive shopping experience. If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to reach out to our dedicated customer service team.

Thank you for choosing Rex Golf Shop. Swing with confidence!